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Answers to Frequently Asked Questions

Welcome to the answers to your most commonly asked questions. Here you’ll find information about your stay and the services we offer to help make your stay memorable.

From accommodation details to dining options, amenities to location and parking, we’ve gathered a list of helpful queries to guide you through every aspect of your stay. Still have questions? Our dedicated staff is ready to make sure your time with us is extraordinary.

Accommodations

Check-in time is 4:00pm and check-out time is 12:00pm.

Early arrival and late check-out is based on availability and may result in a charge depending on the time requested. Please call the hotel at 301-277-7777 on the day of arrival to inquire about the availability of rooms prior to the 4:00pm check-in time. For late check-out requests, contact the desk the day prior to check-out to request an extension beyond the 11:00am check-out time.

Guests must be 21 years or older. Valid picture ID is required upon check-in.

ADA-compliant guest rooms are available and should be reserved in advance. If you require an ADA room, please notify The Hotel at the University of Maryland or call 301-277-7777.

The Hotel has a Spa, pool, and fitness center located on the 4th floor.

The Hotel at the University of Maryland participates in the Southern PAWs (Pets Are Welcome) program. At this time, dogs are permitted up to 100 pounds, with a maximum of two dogs per room. A non-refundable $75 pet fee will be charged (per stay). A waiver will be required at check-in and you will receive your PAWs welcome kit. To learn more, visit our PAWs page. All service animals are welcome.

The Hotel at the University of Maryland is 100% smoke-free. One cannot smoke within 200 feet of the building in accordance with Prince George’s County law. A $250 fee will be charged to the guest’s account should smoking occur anywhere inside The Hotel.

An extra person charge of $20.00 per person will apply if there are more than 2 adults (18 years or older) in the guest room. Rollaway beds are not permitted in guest rooms with two queen beds. There is a $15.00 fee per night for rollaway beds placed in guest rooms.

All guests must present a major credit card or debit card as guaranteed method of payment upon arrival. The credit/debit card presented will be authorized for the total amount of the guest’s stay plus an additional $50.00 per night for incidental charges. Nothing is charged to the credit/debit card until check-out. At check-out, the credit/debit card will be charged or the guest may pay cash for charges incurred. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution. The Hotel at the University of Maryland is not responsible for any resulting fees or charges.

If using a debit card, please be aware that the initial authorization amount will be automatically deducted from your account balance. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution. The Hotel at the University of Maryland is not responsible for any resulting fees or charges.

Individual reservations made directly with the hotel or via our website can be modified or cancelled without penalty for cancellations received by 4:00pm (Eastern) 24-hours prior to arrival. Reservations that “no-show” or cancel after that time will be charged for one-night room plus tax. There are also special reservations including some advance purchase and package rates as well as special occasions that will have a different cancellation policy. Please note the policies when making your next reservation at The Hotel.

All of The Hotel’s guest rooms and suites offer:

  • Expansive Rooms
  • Complimentary Premium Wi-Fi
  • BeeKind Upscale Bath Amenities
  • Make-Up Mirror
  • 40-Inch HDTV
  • Crestron Lighting Control
  • illy® Coffeemaker
  • Mini Refrigerator
  • In-Room Safe
  • Plush Custom Turkish-Style Robe

Executive Level rooms and suites offer:

  • Oversized Floor-To-Ceiling Windows
  • Complimentary Continental Breakfast
  • Complimentary Bottled Water
  • Exclusive Access to the Executive Lounge
  • Spectacular Views

Suites offer additional features and amenities that vary from suite to suite.

Our oversized standard guest rooms offer 450 square feet of space, available with either two queen or one king bed with sofa bed configurations. Rooms and suites are available on our Executive Level and also with ADA-compliant features. Suites offer more space, a separate bedroom and/or sitting areas, and other additional features.

Yes, The Hotel offers a complimentary shuttle service from our lobby to several popular UMD stops and local area destinations including:

  • Eppley Recreation Center (UMD)
  • Adele H Stamp Student Union (UMD)
  • Samuel Riggs IV Alumni Center (UMD)
  • College Park Metro Station (WMATA) – Green Line
  • National Archives and Records Administration (College Park)
  • Riverdale Park Station (Riverdale Park)
  • Shoppes at Arts District (Hyattsville)
  • River Road and University Research Court Offices (College Park)
  • Beltway Plaza Mall (Greenbelt)

The shuttle runs on a scheduled routine. Please contact the bell desk to inquire about the daily schedule and details.

Spa

The Spa offers massages, facials, manicures, pedicures, body scrubs and wraps, as well as a variety of spa packages.

You’ll find The Spa on the 4th floor of The Hotel in the Wellness Corridor.

The Spa is open as follows:
Monday 10AM–6PM
Tuesday–Thursday 10AM–8PM
Friday 9AM.–8PM
Saturday 9AM–6PM
Sunday 9AM–5PM

Holiday hours may differ.

Guests aged 18+ may enjoy facial and massage services. Reservations are required.

You do not need to be a guest of The Hotel to access The Spa. Day guests are welcome to stop in for a service or treatment and will also have access to The Hotel’s heated indoor pool and state-of-the-art fitness center.

Dress comfortably. Robes, towels, and sandals are available.

Please arrive a minimum of 20 minutes prior to your scheduled appointment time.

Our estheticians, massage therapists, and nail technicians are ready to accommodate your next group spa day. For group bookings such as bridal showers, birthday parties, corporate events, and more, contact the spa.

Please be advised that we have a 24-hour cancellation policy for individual appointments and 48 hours for groups of two or more. Appointments booked within 24 hours are considered confirmed and will be subject to our cancellation policy. Any changes and/or cancellations within 24 hours will result in a 100% charge of services booked for that day. Please be aware that if you arrive late for your appointment, your service time will be reduced accordingly and the full price of your scheduled service will still be charged.

The Spa accepts all major credit and debit cards, cash, or room charges for hotel guests.

Absolutely, we think that’s a great idea! Give the gift of well-being here.

Check out our current spa packages and special offers here.

Gratuities are not included for individual services. A 20% gratuity is added to groups of three or more.

There is a relaxation room with zero gravity chairs, a full locker room with showers, and a beverage station with complementary coffee, tea and water.

Yes, The Spa is fully accessible and additional equipment can be provided upon request.

Offers

Click “Book Now” on any of the packages and offers above or call 301-277-7777.

For extended stay inquiries please contact our Reservations department at 301-277-7777 or via email at [email protected]. For group bookings, please call our Sales team or send an email to [email protected].

Only one discount code can be used when booking your reservation.

Blackout dates apply for all packages and are determined at the discretion of the property. Unavailable dates will be noted online at the time of booking.

None of our current promotions have a minimum stay requirement. As new packages are added, we will include any limitations here.

Yes, we offer exclusive packages and discounts for guests affiliated with the University of Maryland. Check our promotions page for current offers.

Location & Transportation

The Hotel at the University of Maryland is right across the street from the main entrance on the east side of campus, providing convenient access to the university and all of its features and facilities.

The Hotel at the University of Maryland is located just eight miles from Downtown D.C. Guests who are driving can hop on the highway, which is minutes away, or take advantage of the Metro system, with the College Park Metro station less than a mile from our grounds and a future Purple Line Metro station will be steps from our entrance.

There is so much for guests to see and do in the College Park and University of Maryland areas. From campus attractions to outdoor activities, you’ll find plenty of things to fill your time during your stay!

Yes, The Hotel offers a complimentary shuttle service from our lobby to several popular UMD stops and local area destinations including:

  • Eppley Recreation Center (UMD)
  • Adele H Stamp Student Union (UMD)
  • Samuel Riggs IV Alumni Center (UMD)
  • College Park Metro Station (WMATA) – Green Line
  • National Archives and Records Administration (College Park)
  • Riverdale Park Station (Riverdale Park)
  • Shoppes at Arts District (Hyattsville)
  • River Road and University Research Court Offices (College Park)
  • Beltway Plaza Mall (Greenbelt)

The shuttle runs on a scheduled routine. Please contact the bell desk to inquire about the daily schedule and details.

We offer self-parking for guests of The Hotel, event attendees and restaurant patrons. The Hotel also offers monthly parking passes, which can be purchased online.

The Hotel offers electric car charging stations for self-parkers (up to six vehicles at a time). The stations are Chargepoint CT4023 models from www.evchargesolutions.com. Please let the front desk know at check-in that you will be charging a vehicle. Stations are available on a first-come, first-served basis.

Meetings & Weddings

Our hotel provides a range of amenities for business travelers, including high-speed Wi-Fi, 24-hour business center, Executive Level rooms and lounge, and 43,000 square feet of conference space in 18 meeting rooms.

Absolutely! We have 18 flexible event venues equipped with state-of-the-art technology for meetings, conferences, weddings, and special events.

Our experienced culinary staff consistently impresses guests with a delectable menu of seasonal specialties and a variety of cuisines. We can accommodate dietary restrictions and special requests for private events, simply let us know your requirements and our culinary team will work with you to create a customized menu.

Dine & Drink

Yes, we have five on-site restaurants, including a Lobby Bar, offering a variety of cuisines, ensuring a delightful dining experience for our guests.

Room service is not available, but you can order online from several of our dining outlets so you can enjoy in-room dining or food to go.

GrillMarX
Bagels ‘n Grinds
Potomac Pizza

Complimentary continental breakfast in the Executive Lounge is included with Executive Level rooms. Some offers or packages may include breakfast, please check out our current offers.

Contact our events team to discuss your requirements.

Yes, The Lobby Bar is located in The Hotel’s stylish and grand lobby area where guests can relax, unwind, and enjoy a selection of beverages, including specialty cocktails, a superb selection of draft and bottled beers, an impressive wine list, and a carefully crafted line-up of liquors.

Yes, we can accommodate large groups for dining events and celebrations. Contact our events team to discuss group dining options.